Voice not working
The orb does nothing when I tap
Section titled “The orb does nothing when I tap”- Permissions. Settings → Gray → Microphone — make sure it’s on.
- Background restrictions. iOS Low Power Mode can throttle audio. Turn it off and try again.
- App restart. Force-quit Gray and reopen.
Gray can’t hear me
Section titled “Gray can’t hear me”- Test the mic in another app (Voice Memos). If it doesn’t work there, it’s a phone issue, not Gray.
- Check Settings → Voice → Test mic. The waveform should react to your voice.
I can’t hear Gray
Section titled “I can’t hear Gray”- Check your phone isn’t on silent.
- Bluetooth? Make sure Gray is routing to the right output. Settings → Voice → Audio output.
Voice cuts out mid-sentence
Section titled “Voice cuts out mid-sentence”Usually a network blip. Gray will fall back to text-only for the rest of that turn. Try again on a stronger connection.
”Daily voice limit reached”
Section titled “”Daily voice limit reached””You’re on the free tier and hit the soft cap. Gray switches to text-only for the rest of the day. Upgrade to Lite or higher to raise the cap, or just keep chatting in text.
Voice works but answers are wrong / hallucinated
Section titled “Voice works but answers are wrong / hallucinated”- For fact questions, Gray should use web search — if it didn’t, ask explicitly: “Search the web for…”
- For your data questions (calendar, emails, files), make sure the relevant connector is connected (Settings → Connections).
If Gray confidently invents specifics, that’s a bug — please report it to support@layergray.com with the History link.