Actions & approvals
This is the most important page in these docs.
The rule
Section titled “The rule”Gray drafts, summarizes, reads, and prepares freely. Gray asks before it sends, spends, deletes, or changes anything that touches the real world.
This is not a setting. It’s how Gray is built.
What happens when Gray needs approval
Section titled “What happens when Gray needs approval”A decision card appears in the Talk feed. It shows:
- What Gray wants to do (“Send this email to alice@acme.com”)
- Why (“You asked me to follow up on the contract”)
- The exact payload (the email body, the SQL, the API call)
- Two buttons: Approve and Cancel
Approve and Gray runs it. Cancel and nothing happens — Gray asks what to do instead.
What always asks
Section titled “What always asks”- Sending email or messages
- Posting publicly (social, chat channels)
- Spending money or moving money
- Deleting or modifying files
- DNS or infrastructure changes
- Anything Gray flags as irreversible
What never asks
Section titled “What never asks”- Reading data you’ve connected (mail, files, calendar, etc.)
- Drafting, summarizing, searching, analyzing
- Saving things to your own Files tab
- Anything Gray can undo for you
Approval rules (paid tiers)
Section titled “Approval rules (paid tiers)”You can configure standing rules in Settings → Approvals — for example “always approve sending emails to my own address” or “always ask before posting on Twitter.”
Default is conservative: ask for everything consequential.